reportcall

  1. automated report call

    Hello everyone, I'm implementing an IVR system and i need to make a comprehensive call logging for regulatory audit. They asked for a report file (preferably a csv file) and the report to be generated every 24-48h for the calls of the current and previews day. **3CX Version:** v20 U7 Build 1080...

  2. Only do ReportCall when a specific number is called

    I have a request to implement a scenario whereby "ReportCall" is only triggered when a specific number within an organisation is called. So within the organisation there are several numbers, with one being attached to the "support" team. I only want "ReportCall" to be triggered when the...
    • hoth
    • Thread
    • crm reportcall scenario
    • Replies: 3
    • Forum: Other

  3. Use Output value from lookup in ReportCall

    I would like to use the information found from a lookup based on the email address and use it in Call Journaling for "ReportCall". I have the following extract from my XML file, which shows the look up done by number and email and also another scenario, which is for "ReportCall", which logs a...
    • hoth
    • Thread
    • call journaling crm integration reportcall
    • Replies: 5
    • Forum: Other

  4. Call Journaling test fails in CRM Integration application

    I currently have the following XML file, which is set up to do call journaling and do a look up on a contact based on their number and email address. <?xml version="1.0"?> <Crm xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" Country="US"...
    • hoth
    • Thread
    • call journaling crm integration reportcall
    • Replies: 11
    • Forum: Other

  5. Mongodb ReportCall not working

    We try to configure mongodb crm integration. The contact query is working, but call journalin isn't working. We we start verbose logging, we see this in the 3cxSystemService log file (I've removed the Number and Name for privacy reasons: 2023/07/07 10:12:32.532|9433|0088|Info|CRM: about to...
  6. ronenba

    Solved Automated monthly report

    How do i create an automated monthly report for incoming and outgoing calls from one of the extensions?
  7. ronenba

    Reporting

    Trying to create a new report per extension to see outgoing calls for example only outgoing calls for extension 150, would like to see how min this extension making for outgoing calls and to calculate the cost for this extension when going to report the options are: Call log and CDR when...
    • ronenba
    • Thread
    • cdr cdr - call data records cdr output report reportcall reporting reports activity distribution
    • Replies: 3
    • Forum: Phone System / PBX

  8. ReportCall is not triggered even if ContactLookup returns proper data.

    Hi All, I am getting below response in the log file even if contact lookup is perfectly done. 2021/12/03 09:58:43.460|4416|0076|Trac|CRM: missed call event received for a call which is part of multiple calls (ring group or queue) - call journaling in CRM is skipped I am attaching the logs here...
    • andrewbirrell
    • Thread
    • call journaling report missed call reportcall
    • Replies: 7
    • Forum: Other

  9. What Currency used on call report 3cx?

    Hi All, I want to ask about the call report on 3cx. My company is using 3cx and every month we do report with the report feature on the 3cx admin console. I wanna ask. If we created the call report, there is a cost column, my question is what Currency is that using on the reporting 3cx? Is it...

  10. Report call when the call is answered

    Hi all, I have a problem here. I'm integrating with CRM Movidesk. There is no specific template, so I used the template generator and I'm making the changes. The integration is happening, the lookup is performed and the CreateContactRecord also works. In the tests with ReportCall, I was able to...
    • mguarienti
    • Thread
    • crm integration movidesk reportcall
    • Replies: 7
    • Forum: Other

  11. Call Journaling / ReportCall

    Hi, I am trying to get call journaling working, I have installed a simple template (copied from the Zoho connector). Using ReportCall to call a webhook. My webhook is not being hit with any calls from the 3CX system, are there any settings / configuration needed for 3CX to trigger the call to...
    • Ian Rimmer
    • Thread
    • call journaling reportcall
    • Replies: 1
    • Forum: Other
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom