silence timer

  1. V20 U10 AI Customer Service Agent is the 10 second silence timer configurable?

    We are testing the new AI Customer Service Agent in V20 Update 10 for first-line technical support and have found that the agent checks on the caller after 10 seconds of silence. Is this timer configurable, or is the 10-second value currently fixed in AI 1.6.10? Environment 3CX V20 Update 10 –...
    • JamesSchubert
    • Thread
    • ai agent customer service silence timer v20 update 10
    • Replies: 1
    • Forum: AI
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