speech analytics

  1. Speech-to-Text not globally but for selected IVR

    currently you can activate speech-to-text but then everybody uses it on every mailbox. Not so good for large companies. It would be nice to have an IVR where it asks, select 1 to speek to a human or 2 to record a message to our ticket system ... or sth like that. And only then there will be...
    • ccpcologne
    • Thread
    • speech analytics speech to text
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    • Forum: Server

  2. Speech Analytics Integration

    Hi All, I couldn't figure out where to post this so hopefully a generalised thread location will work. I'm looking for any info on integration with any Speech Analytics platforms that anyone has working in an automated fashion with 3CX. There's manual uploads from call recordings that the...
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