currently you can activate speech-to-text but then everybody uses it on every mailbox. Not so good for large companies.
It would be nice to have an IVR where it asks, select 1 to speek to a human or 2 to record a message to our ticket system ... or sth like that.
And only then there will be speech-to-text and not always.
And aditional maybe multiple speech-to-text in a row like
"say your company and name or customer id"
-recording msg for lookup in CRM-
"record your concern"
-recording msg to create a ticket with probably the right customer attached to it-
It would be nice to have an IVR where it asks, select 1 to speek to a human or 2 to record a message to our ticket system ... or sth like that.
And only then there will be speech-to-text and not always.
And aditional maybe multiple speech-to-text in a row like
"say your company and name or customer id"
-recording msg for lookup in CRM-
"record your concern"
-recording msg to create a ticket with probably the right customer attached to it-
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