statistic report

  1. Issue with call queue data being inaccurate

    Hi all, on our system we have been having a reoccurring issue where the number of "Answered calls"(blue arrow) and "Abandoned Calls"(red arrow) under each user in a queue is almost always incorrect. See the image below with names redacted and the important section boxed in red: Using the...

  2. Statistics on Time!

    I need to know, in simple words if 3cx has any plans to access our statistics... apparently other companies are doing that " 3CX Exporter tool that can replicate all 3CX data to SQL or MySQL and then build your own reports, again, using whatever reporting tool you prefer" but I don't know if 3cx...

  3. Report Definitions

    Hello, We are trying to track out outbound calls (how many calls our agents make out to our customers) and when I run the extension statistic report. We are confused as to the Unanswered reporting under the Outbound. Assuming that outbound would mean the calls the agents are making, does...
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