survey component

  1. Survey component saving options

    Hi Guys, Running v18 and looking to implement a post call survey. I'm not looking to use a database in this instance and would like to store it in an accessible area for the customer. Anyone had any luck saving the recordings and .csv to an FTP server or possibly even SharePoint?
    • tgk
    • Thread
    • cfd ftp saving sharepoint survey survey component
    • Replies: 2
    • Forum: Call Flow Designer

  2. After Call Survey

    hi there, we want to create a survey after call, right before the customer hangs, the agent can transfer customer to the survey. how to create the survey and how it works ? what digit the agent have to use to transfer the call to survey ? what is the simplest way to do this ?
  3. g.fiszt

    Survey results to database

    How can I save the results of a survey component to a database instead of a CSV file? Also, is there a way to configure the call to automatic transfer to the survey when the agent disconnects it? Or the agent has to manually transfer the calls to the survey? Thanks is advance

  4. Survey Component

    What do i need to set up a Survey a the end of a call, We want to be able to send our customers to a Survey when the call is complected, I.e. how was your call today, press 1 for yes 2 for no ECT.
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