switchboard

  1. Web Client Manager Panel select text

    The Manager Panel in 3CX Web Client seems to have changed in version 20.3.16 (or earlier). Previously the Manager Panel allowed to copy the phone number and details per selecting text and then copy. In the new version when you try to mark/select text a drag and drop function is executed and...
    • icsda
    • Thread
    • manager panel switchboard web app web client
    • Replies: 4
    • Forum: Web Client

  2. Windows App Manager Panel show queue and all calls

    The Manager Panel in 3CX Windows App/3CX.Softphone seems to have changed in version 20.0.895.0/5.1 (Build 895). Previously the Manager Panel allowed a user to show all calls (with permission) and a nice list of extensions/users with their queue status as described/seen in this 3CX blog post. In...
    • icsda
    • Thread
    • app for windows switchboard
    • Replies: 4
    • Forum: Windows

  3. V18: App - change switchboard font size

    I use the switchboard feature of the app to monitor the incoming calls for the agents. To do this i have the app open on my screen. But then switchboard font is very large at the moment probably for TV viewing. Is it possible to set the fontsize smaller or to make it a setting?

  4. Solved Q-manager 'All Queues' Columns

    Hello all, Is it possible to configure the columns fields that are displayed when viewing "All Queues" in the switchboard?' Presently only 3 columns are displayed - "Ext | Name | Queues logged in to" We would like to see the same information that is displayed when you select individual...
  5. akjon RooSho

    Solved Can I see Callback requests from Web Client?

    Hi, If I somehow miss the callback request is there any place in Web Client to know who asked for callback? I can only see number of callback requests on 3CX Wallboard, but not who asked for callback. I know until I finish all the calls from queue they will be seen. but lets say by accident the...

  6. Switchboard add Company name (phonebook)

    In switchboard there are fields with Caller, Callee, Queue, Time, Details. In our Company phonebook we also have Company filled in, but this isn't shown in switchboard. Please add Company as a column in switchboard
    • ChrisNL
    • Thread
    • contacts incoming call switchboard
    • Replies: 0
    • Forum: Web Client

  7. Problem with switchboard on v16

    Hello everybody, We have a problem with the switchboard on v16, when a call is transferred the switchboard empty the fields and the queue manager can't follow the call, someone had or have this problem too? Thanks

  8. Does the switchboard display information about the caller?

    I am creating a call flow which will validate a certain user ID number of a caller in order for the call to go through. That user number is tied to a user profile in our CRM, so I was wondering if the switchboard can display that number? Or does the info about the caller open in the CRM, since...

  9. Mac client no longer shows switchboard view

    Hi there, After the upgrade on Saturday to 3cx V16, our softphones on Mac and Windows updated also. Windows is fine, but the button to show the switchboard on the Mac client is no longer available. Is this is a bug, and is there a way to get around it? Unfortunately for us, our switchboard...
    • rayno_b
    • Thread
    • mac client switchboard
    • Replies: 4
    • Forum: Windows
  10. Alexandre Peloquin

    Create my own switchboard with a connector or API to 3CX

    My client asks me if he has a way to connect to 3CX to retrieve the information to create his own switchboard for his call queues, in order to customize it to his needs. Do you know if we can use a connector or an API to meet its need?

  11. Solved Contacts sporadically not advertised between bridges

    Hello, We are running the latest 15.5 SP6. PRO licenses on our 3cx servers. Our 3cx offices are interconnected using Bridges. Sometimes, users report that they cannot see contacts from other offices on the Switchboard of their 3cx client. Say for example that 3cx-01 does not see contacts from...

  12. Switchboard not showing Call Queue

    I have a Linux version of 3cx, updated to the latest 15.5 version with a call queue configured in the system with two agents. I can put any number of agents in the queue, however the queue will not show in the switchboard UNLESS my extension is one of the agents. It works if I'm the only agent...

  13. Where the heck is the Switchboard documentation for the Windows client?

    All documentation for the switchboard is for the Web client. The only thing that exists documentation-wise for the Windows client is for the Receptionist view. I need documentation on the Manager and Q-Manager views. Where the heck is it?
    • dhansell
    • Thread
    • documentation switchboard windows
    • Replies: 1
    • Forum: Web Client

  14. Disable fine detail of a call for a user

    Can there possibly be another option under user rights to disable the fine detail of a call for a basic user and just show that they are 'on a call' on the switchboard? Seems a little intrusive that to enable a user to pick up a call within their group it also enables them to see the call...
    • Woodster
    • Thread
    • call detail group pickup setting switchboard user user group
    • Replies: 0
    • Forum: Server

  15. WebClient Questions

    1. Is there a way to change the refresh time for the webclient? Our users are complaining that it is refreshing to often and when it does, it takes them back to the extensions view from the switchboard. 2. Is there a way to set the default webclient view to the Switchboard instead of People?

  16. Restrict user from seeing switchboard/q-manager/manager view in softphone

    Is there a way to restrict an agent from accessing the switchboard/q-manager/manager views in the Windows 3CX softphone version 14? I would like to restrict agents from seeing the status of other agents in the same queue.

  17. 3cx client freezes when attempting to transfer calls

    Hello Everyone, Our Receptionist has been having an issue occur about 1-3 times a week where when she goes to transfer a call in the Receptionist Switchboard the 3cx client will freeze, and wont let her do anything but hang up the call. She can then close the client and relaunch it and it will...
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