transfer blind attended

  1. Change in Queue Call Transfer Behavior After Update 7 (v20)

    Hi all, Previously, users were able to right-click a ringing call in the queue and choose Transfer, including transferring to their own extension. This allowed them to bypass the wrap-up period. After updating to Update 7 (10/16/2025), this option is gone. I am a system admin with full...

  2. CallerID after transfer

    Hi all, We have updated to V20 recently. We experience a issue with CallerID after this update. Previously in v18 and earlier when a call would come in and get answered by "User A" the Caller ID of the caller(Name or Phone number) would be shown on the phone and 3CX Softphone. Upon attended...

  3. incoming call on pbx1 bridged to pbx2, attended transferring same call over bridge back to pbx1 not connecting

    I've spent the better part of a day on this and I'm stumped, hopefully someone can provide much needed insight... call flow: Mobile phone --> SIP trunk on PBX #1 --> Bridged automatically to PBX #2 and Answered --> Attended Transfer started, inbound mobile phone hears MOH --> Extension being...

  4. transfer bounce back

    Hello, we have a customer whose receptionist blind transfers all calls to their correct destination, but they want it so if the call goes unanswered that it bounces back to the receptionist. We get it to work so if they're busy it bounces back but if it is unanswered it just follows the normal...

  5. Simple Transfer possible

    In our current phone system (and the previous one) we have a series of BLF keys for our users that perform multiple tasks. There is only one BLF key per user. 1. Blind transfer - Answer the phone - Press the BLF of the person (if they are free) you need to connect - put down the handset to...
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