transfer bounce back

[Joe DWD]

Hello, we have a customer whose receptionist blind transfers all calls to their correct destination, but they want it so if the call goes unanswered that it bounces back to the receptionist. We get it to work so if they're busy it bounces back but if it is unanswered it just follows the normal call routing. Is there a way around this?

 

[Alphabetic]

You would have to change every extension's DNA to transfer the call back to the receptionist.

 

[Joe DWD]

You would have to change every extension's DNA to transfer the call back to the receptionist.

Is there not a way to set up a custom call flow with calls transferred by the receptionist to bounce back?