troubleshooting

  1. Philiqqz

    3CX Windows App 5.6 (Build 1162) Stops Starting - Reinstallation Only Fixes It Temporarily (V20 Update 9 Build 995)

    Hello everyone, We are currently experiencing an issue with the 3CX Windows App (MSIX/AppX version from the Microsoft Store) and have not yet found a permanent solution. Environment 3CX Version: V20 Update 9 Build 995 3CX Windows App: Version 5.6 (Build 1162) Deployment method: Microsoft...
    • Philiqqz
    • Thread
    • appx client desktop-app microsoft-store msix provisioning troubleshooting v20 windows-11 windows-app
    • Replies: 5
    • Forum: Windows

  2. How to interpret a CRM: Exception during call reporting error

    I'm trying to modify the Zendesk integration to post the call transcript as either an internal comment or a voice_comment. So I added another scenario that is called as Next by the previous, and the syntax all looks good, yet I get this error: |0040|Erro| [Integration.Crm.Engine.CrmProcessor]...
    • artooro
    • Thread
    • crm integration troubleshooting
    • Replies: 6
    • Forum: Zendesk

  3. Keypad greyed out on Dialer (webclient, desktop app affected)

    Hi Team, Hope someone can help. This is an isolated issue (atm) - Photo's to be provided. Live Example: The customer was trying to record a greeting however when they tried to use the keypad on the dialer (photos provided) It is greyed out. Actions Taken: - Deleted Extension and re-added...
    • andytelco
    • Thread
    • customer service desktop app troubleshooting web client
    • Replies: 12
    • Forum: Web Client

  4. "Network Disconnected" occurring on one of 4 wired handset (X3S)

    My customer is reporting line dropouts on one of their X3S phones, seemingly randomly (after 2, 3, 4 minutes of active call) and the error message is "network disconnected" I'm trying to monitor the phone's connection but I'm struggling to find the IP address remotely - is there a way we can...
    • Tech-works
    • Thread
    • fanvil x3s network disconnected troubleshooting
    • Replies: 2
    • Forum: Fanvil

  5. Provisioning of Grandstream GXP2130 works, GXP2135 fails

    Hi there, I have a bit of curious problem, running two instances of 3CX (standard at home and professional at work) with grandstream phones. I have the GXP2130 at home and the GXP2135 at work. I can provision the GXP 2130 at both instances, whereas provisioning of the GXP 2135 fails in both...
  6. Allen_Miller

    Trouble Shooting Inbound Rules

    I remember in the past looking at (I think) the Activity Log with verbose setting and being able to find logging of the application of an inbound rule if it was matched. Presently I am trying to track application of some inbound rules and I am not seeing this anymore. Does this information still...
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