user rights

  1. Manual transcription for more User ROLES

    Manual transcription per call is important for some teams to keep their AI transcription time lower, and costing less in my examples we are Using Grok for the transcription. you can already manually transcribe calls by going to Web Client > Admin > Recordings to access this the account must be...
    • Brian Snediker
    • Thread
    • ai costs ai integration manager reports supervisor trancription user rights
    • Replies: 0
    • Forum: Other

  2. Call Queue Reporting - Manager Role Access/Permissions

    Hello everyone I am having issues with permissions as it pertains to giving queue managers access to the queue reports in the web client. The manager can see the 'Reports' tab when going to Admin > Reports in the web client. They can also see all the available reports and can run reports for...

  3. Reception User can't take Calls from User with Higher Permissions

    Good Morning @all, We noticed that a user with reception rights cannot accept calls from a user, e.g. admin.Normally, the reception user can use the 3 points menu in the team view to accept the call, redirect or reject it. I myself have system user rights and a colleague has admin rights and...

  4. Management console user rights / group rights to hide CRM contacts entirely (including search)

    I think it'd be a good idea to have this option as one of my clients got the latest v18 update 8 final update and has told me that even though his CRM contacts are off he wants to be able to disable them from showing up in search results in the contacts tab on the webclient / mobile app which...
    • techdept@themaynardgroup.
    • Thread
    • contacts contacts search crm crm contacts crm integration group rights integration search user rights
    • Replies: 0
    • Forum: Server
  5. Connexium Partner

    "Allow group to be called and routed" tick box in Group Rights

    Is there more information about this "Allow group to be called and routed" tick box? I can't find anything on Google and the forum besides one thread. What is the logic behind being activated or not? Thank you Thank you

  6. Restrict Call Recording Search by Group

    We have a customer that would like to restrict the Call Recording library to only show calls to/from members of the same team as the logged in Administrator/Line Manager. I have looked at the new Rights levels in v18 build 6 however I cannot seem to get a right combination that will restrict the...
  7. amannick

    Solved Recording Option Not visible in WebClient

    I added a manager rights to my user to see group recordings (Available in Professional and Enterprise) but its not visible Followed the following tutorial everything else works good just can't see recordings option ....Using 3CX Professional...
    • amannick
    • Thread
    • recordings user rights webclient
    • Replies: 5
    • Forum: Web Client

  8. FR: Option to disable webmeeting recording

    - Feature request - Idea: An additional option "disable webmeeting recording". Reason: We cannot use webmeetings because management, works council and data protection officer are not happy that any webmeeting organizer can record a session at any time. Implementation example: A new checkbox...
    • Raumpatrouille
    • Thread
    • extension feature request idea options record recording rights user rights webmeeting
    • Replies: 6
    • Forum: Web Client

  9. Hide fine call detail for user?

    Hello, Is there a way to hide call information to a user of a group in 3CX? I have had to enable ‘Can see group calls’ for the users to be able to pick up in their group. But now they can see all call detail if they are using the soft client and look at the manager's switchboard… Now, this...
    • Woodster
    • Thread
    • call call detail detail group calls groups right click user rights
    • Replies: 2
    • Forum: Phone System / PBX
  10. sperlkrieglmeier

    Dedicated extension right to see the "Call Log"

    I need to change the right for users so they can only see the Call Log if they log on to the Management Console. At the moment you have to grant them the right for "General System Administration" that they can see it, but then they have too many rights in the system. This feature is requested...
    • sperlkrieglmeier
    • Thread
    • call call log call logs extension extension right log rights user user right user rights
    • Replies: 0
    • Forum: Server

  11. Call Recording User Access Levels

    Hi All, We have just had a 3CX system installed across our 9 sites and must say I'm pretty impressed! There were a few points though that I was hoping to see Being an estate agency business, we rely on call recordings quite heavily. Each of our branch administrators have access via the 3CX...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom