Restrict Call Recording Search by Group

[ashfre]

We have a customer that would like to restrict the Call Recording library to only show calls to/from members of the same team as the logged in Administrator/Line Manager. I have looked at the new Rights levels in v18 build 6 however I cannot seem to get a right combination that will restrict the recording library as such. Below is the method that would make sense however when logging in as this user I can still see all recordings on the system.



Any ideas or is this one for future dev?

 

[Evolute IT]

We have a customer that would like to restrict the Call Recording library to only show calls to/from members of the same team as the logged in Administrator/Line Manager. I have looked at the new Rights levels in v18 build 6 however I cannot seem to get a right combination that will restrict the recording library as such. Below is the method that would make sense however when logging in as this user I can still see all recordings on the system.

View attachment 33469

Any ideas or is this one for future dev?

You don't use this for that.

Disable access to the console, as this is a global recording access.

What you want is to use above that "Can see group recordings" and simply make sure the user is only in the groups it can see.