user

  1. ArneDery

    User-level recording opt out

    Currently, recording opt-out via DTMF is only available on Queue level in 3CX. This is missing for DID calls routed directly to a user (extension). Use case When a DID is assigned directly to a user, there is no way for callers to opt out of recording. Current workaround Creating a queue per...
    • ArneDery
    • Thread
    • gdpr gdpr compliance opt out recording user
    • Replies: 0
    • Forum: Server
  2. Arthur.b

    M365 - How to Sync users without "Sync user account details" option ?

    Hi, We are running an on-premise 3CX instance with 115 extensions. We have Microsoft 365 synchronization enabled to allow for SSO. During the initial deployment, we enabled the 'Sync user account details' option. We later disabled it so we could manually edit first and last names directly...
    • Arthur.b
    • Thread
    • details m365 o365 sync user
    • Replies: 2
    • Forum: Office 365

  3. v20 Export User - Missing Departments

    We are testing out the v20 upgrade and we have noticed an issue with the user export/import. When you export a user, the CSV is missing the previous Department information for that you, and yet, when you import, it complains you must have the Department info to import. Is this going to be fixed...
  4. esiebenthal

    User Password Reset on Free

    We are trying out the free hosted 10 user because we want to eventually purchase the professional. When I add user/extension with the user role I cannot reset the password. We never receive the email nor does our server log an email coming in. We are using our company email. Please help.
    • esiebenthal
    • Thread
    • cloud free password reset user
    • Replies: 0
    • Forum: SMB

  5. 3cx saying incorrect password after resetting cloud its fine

    Hi I am having a real issue with a 3cx instance I have installed. The users phones drop out, then when I try to login to the admin portal it says incorrect password. I then restart the cloud server and use the same login and password and it works and phones come back online. What do I do?

  6. Solved User \ Rights \ Group Membership dropdown not available

    Hi, For 1 user only, the group membership dropdown is not available. When you click it does nothing at all. It doesn't even show the down arrow at the right. This is the first user with extension 100, maybe the default user that I'm using as a sys admin and I want to set it as system owner...

  7. How user can change password ?

    Hi, I'm new on 3CX and first users are asking me questions. First one is how can I change my password ? And I can't find any other way than have access to admin console. I'm using version 18.0 update 6. I saw that the web client have this option in past version but not now... Is a user right...
  8. kinetix

    Upon Setup, Provide OPTION to Send Welcome eMail - rather than it being the Default

    Upon Setup, Provide OPTION to Send Welcome eMail - rather than it being the Default Too often we are setting up a PBX for a client days/weeks before they are ready to deploy/train.When the Extension is created, if there is an eMail associated with the Extension, the user immediately receives...
    • kinetix
    • Thread
    • email email notification new user user welcome welcome email
    • Replies: 0
    • Forum: Server

  9. Custom default settings for new users

    It would be nice if one could set default settings that new users receive automatically. On many of the 3CX PBXs of our customers we have to set the same settings in the forwarding rules or options for all users. If there was an option in the 3CX settings where it would be possible to set the...
    • marcsenti
    • Thread
    • default setting default settings extention user user extension users
    • Replies: 0
    • Forum: Server
  10. g.fiszt

    Change or Add user status

    Hello! I'd like to know if there's a way to add new status for the users or change the names of the "Away" and "Do not disturb" status. I know that 2 of the status are customizable, but I need more than 2. Is it possible? Thanks!
  11. AZ-Brad

    Solved Linux 3cx, Digital Receptionist, How to have client change on the fly?

    Anyway to have the client change an Digital Receptionist on the fly? without GUI Access? I have a message that needs to be changed pretty regularly and its needs to have options 1 and 2 so it needs to remain a Digital Receptionist. any ideas. I saw an idea with windows using junctions to make...

  12. Disable fine detail of a call for a user

    Can there possibly be another option under user rights to disable the fine detail of a call for a basic user and just show that they are 'on a call' on the switchboard? Seems a little intrusive that to enable a user to pick up a call within their group it also enables them to see the call...
    • Woodster
    • Thread
    • call detail group pickup setting switchboard user user group
    • Replies: 0
    • Forum: Server
  13. sperlkrieglmeier

    Dedicated extension right to see the "Call Log"

    I need to change the right for users so they can only see the Call Log if they log on to the Management Console. At the moment you have to grant them the right for "General System Administration" that they can see it, but then they have too many rights in the system. This feature is requested...
    • sperlkrieglmeier
    • Thread
    • call call log call logs extension extension right log rights user user right user rights
    • Replies: 0
    • Forum: Server
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