v18 desktop app

  1. TPR3CX

    PWA Clients vs Desktop App, Split DNS, and Mgmt Console Security

    Greetings all, I've been trying to keep up with all the latest changes on 3CX concerning recent events and updates. I just want to make sure I'm following the proper direction here. Here are my concerns. 1. After the virus issue, we've been instructed to push users to the PWA app. Is that...

  2. [Bug] Call log incomplete in desktop app

    Hi, I believe this is a bug in the Windows desktop app 18.10.461. When agent A transfers a call to agent B, agent B will in his call log only see the (usually very short) conversation with agent A but the call with the actuall caller will not appear in his incoming calls list. In the...
    • vic-t
    • Thread
    • bug report v18 desktop app
    • Replies: 5
    • Forum: Web Client

  3. Adding contacts from apple phonebook

    I have a user who wants to add his personal contacts to the desktop app, I’ve looked in the forums and there’s isn’t a definite option for this as the post was back in 2013. Could someone shed some light on this issue, as it would be a great help.
    • adam5000
    • Thread
    • contacts phonebook desktop phone book v18 desktop app
    • Replies: 3
    • Forum: Web Client

  4. Solved Welcome email template after an upgrade from v16 to v18

    Hello everyone, I've upgraded our telephone system from version 16 to v18 and I noticed that the welcome email template contains information for v16. For example, the link to download the Windows app refers to the old v16 softphone...

  5. Dialer doesn't show when using RDP (Remote Desktop Protocol) on full screen

    Unfortunately the dialer doesn't pop up when we use RDP on full screen. You have to minimize the window to answer a call. This wasn't a problem with the old 3cx windows client v16. Can you please implement this feature in the new desktop client, since many of our clients use RDP on full screen...
    • agroviva
    • Thread
    • rdp v18 desktop app windows 10
    • Replies: 3
    • Forum: Web Client

  6. Solved DesktopApp 18.8.508: No busy tone when called party sends "600 Busy Everywhere"

    There ist only one ringing tone and then the call is hung up, instead of busy tone when called party sends "600 Busy Everywhere" to the DesktopApp 18.8.508. What can be done that there is a busy tone when called party sends "600 Busy Everywhere"?

  7. Dsktop App comand line parameters

    Hello, i was wondering if the new Desktop App supports command line parameters on launch. I would like to give the app a different configuration directory instead of the default C:\Users\%user%\AppData\Roaming\3CXDesktopApp Thank you in advance

  8. v18 windows client global search bar not auto clearing

    Hi, Is there a way to have the search bar auto-clear after making a call? So, if search a contact, or enter a number and hit enter it calls out however once the call ends i have to then clear the search bar to make another call. As well, because it doesnt clear, i cant then see at a glance who...
    • two
    • Thread
    • search field v18 desktop app
    • Replies: 1
    • Forum: Web Client

  9. 3CX Tapi dialup for V18 Desktop App

    Dear 3CX, I would like to know if it would be possible for the Windows dialer.exe to talk to the V18 Desktop App. The older Windows client used the TapiPlugin for this but this doens't work for the V18 Desktop App as i've seen so far. One of our customers used the Tapi for an application they...
    • Net4IT
    • Thread
    • tapi v18 desktop app
    • Replies: 4
    • Forum: Other

  10. Solved New Windows App/Web Client not working outside LAN

    The new windows app (nor the web app) does not transmit or receive any audio when making calls for users who are outside our LAN (at home, over the internet) where the PBX is installed. I say outside the LAN, because that is the best that I can describe it. Some immediate troubleshooting...
    • MSET
    • Thread
    • audio remote connection v18 v18 3cx webclient v18 desktop app web client
    • Replies: 4
    • Forum: Phone System / PBX
  11. dandersonn

    Contact details in calls list / V18 Windows App

    On behalf of our customer we would like to share his idea with you: Hi everybody, in the new V18 Windows App, the calls list looks differently that the search result in regards to the field company name: Calls list: Search result: We populate the customer number between the brackets...

  12. Login options for Desktop Client?

    Good Morning everyone! We are currently using v16 and want to do the upgrade to v18. Before doing so I did some testing and can't seem to find any option to log on to the 3CX Desktop Client other than "Provisioning from the Web Client". Am I missing anything? With v16 we use a GPO, which adds...
    • kathrin
    • Thread
    • desktop client policy v18 v18 desktop app
    • Replies: 2
    • Forum: Web Client
  13. edabb2

    Dynamic 365 - V18 no phone activities automated on inbound calls

    Have two issues with CRM integration with Dynamics 365 1. New contacts are being made but not showing during a call. This was working in V16 but stopped after v18 update. Automatically open contact URL when CRM Integration is Enabled 2. Outbound calls will log activities but Inbound are not...
    • edabb2
    • Thread
    • crm integration dynamic 365 v18 3cx webclient v18 desktop app
    • Replies: 1
    • Forum: Other
  14. Chris Walters

    3CX V18 Desktop App account switching - can't find it

    Is there any way to switch between accounts in the v18 Desktop App without logging into the webclient and using the provision link every time you want to swap accounts? I have about 60 different accounts on my old 3CX Windows Phone that I use to register to all my clients to test/troubleshoot...
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