[Bug] Call log incomplete in desktop app

[vic-t]

Hi,

I believe this is a bug in the Windows desktop app 18.10.461.

When agent A transfers a call to agent B, agent B will in his call log only see the (usually very short) conversation with agent A but the call with the actuall caller will not appear in his incoming calls list.

In the following screenshot you can see the call log of agent B. The call from the transferring agent A at 3:08pm is visible but the transferred call isn't.



If you visit the admin web interface and look up the call logs there, this call will be shown correctly.



Can you confirm that this is a bug?

Thx,
Vic

 

[Charles_3CX]

We are aware of this, which will be addressed in future releases. Thanks for reporting.

 

[vic-t]

Thanks for the confirmation Charles.

Can you please point me to where this is tracked? I searched for this bug yesterday and I could have saved some time if I had found it.

 

[Charles_3CX]

This is reported internally. We do not have a tracker for external use I'm afraid.

 

[vic-t]

Thanks for the quick answer Charles, I appreciate it.

As a prospective partner, we have been reviewing 3CX for a year now. We like the software a lot and may go into business with you.

However, transparency is a very important factor to us. Kindly relay to whoever is in charge of making such a decision that bug tracking should be public, or at least semi-public (e.g. accessible by registered and potentially accredited users). Because if it's not, you're not showing appreciation for a partner's effort in finding and reporting bugs.

 

[Charles_3CX]

Thanks for the reply and comments.