We're using Vitelity for some of our SIP trunks via IP auth. They have been having some issues with some of their trunks over the past couple of days. They've provided us with new inbound and outbound IPs for calling. In our existing Vitelity trunk, I only have an option to edit the primary...
Hello y'all,
An interesting situation occurred Thursday morning: our 3CX v20 (Update 7) stopped accepting incoming calls. Instead of connecting, callers received busy tones, and there were no entries in the PBX logs. The Vitelity-configured SIP trunk showed as "Registered," and outbound calls...
Overwhelming majority of our customers utilize our standard PBX solution, namely 3CX system v18 + Vitelity trunks (see the typical configuration below). Recently we discovered that some of customers look for SMS functionality. The problem is that '3CX SIP Trunk Providers' list shows Vitelity...
Good day!
I have a brand new 3CX setup. I am using a SIP trunk with Vitelity. I am able to make outbound calls with no issue. However, when I try and make an inbound call, Vitelity can not connect to the server. I get an email from Vitelity:
A call to your DID *phoneNumber* from...
So I have ran into a bizarre issue I was hoping the community could help with. I came in this morning to our SIP lines down.... Needless to say it wasn't a great morning!
So it looks like the SIP lines kept giving the error:
Call or Registration to $$$$$$$$ has failed...
We were about to implement 3CX with Vitelity trunking to replace our Switchvox with Vitelity trunking. We use account based authentication with multiple trunks. Call routing allows us to send different Caller ID which is particularly important for e911 with multiple sites.
I want to make...
I am chasing down a problem we have with outbound calls which has started up today (we switched over from elastix to 3cx recently)
3cx V15.5
Vitelity is the provider
Yealink 32/38 phones which have the newest firmware
When we call outbound we get a rejection from Vitelity as the outbound call...
I am working on setting up 3cx V15 and we are having problems with inbound where it goes to a busy signal on any inbound call.
I have searched the forums and found several instances of people having a problem with inbound calls from Vitelity going to a busy signal like we are getting.
This one...