waiting time

  1. chrismeece

    Where is the average queue waiting time report in v20?

    I see this featured in the notes for v20 but I can't find the average queue waiting time report. We used it for our monthly reports to state and I can't find it now that we have upgraded.

  2. Get waiting time on call queue

    How can we get waiting time with call queues? We really need it :-(. Before v18, it worked with MYSQL CRM integrations (like said in another post, we lost several things with the last 3CX version). Like here (waiting time : 4s) : Not anymore, the call is considered picked up as soon as it...
    • MG_VOIP
    • Thread
    • mysql waiting time
    • Replies: 1
    • Forum: Other

  3. Queue waiting time variable

    Hello, i wanted to know if it's possible to extrapolate the variable containing the average queue waiting time in order to use it with the 3CX CFD. I mean the value shown on the wallboard. Thank you!
  4. jpskinner

    Estimated Call Waiting Time

    I would like to know how to do an ETA for waiting times on Call Queues, I was told this may be possible via a CFD... I'd like for this to be dynamic, so when there are 10 calls it might say 17 minutes, but when there are 3 calls then it would be 3 minutes, etc.
  5. tti1

    Announcing waiting time in queue

    I have a question that comes up often in call centers. "Is it possible to announce the estimated waiting time in queue instead of of the position in queue ?"
    • tti1
    • Thread
    • caller position queues waiting time
    • Replies: 4
    • Forum: Server
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