How can we get waiting time with call queues?
We really need it :-(.
Before v18, it worked with MYSQL CRM integrations (like said in another post, we lost several things with the last 3CX version).
Like here (waiting time : 4s) :
Not anymore, the call is considered picked up as soon as it arrives in a queue,Timestamp_Start = Timestamp_Est.
So I looked at the CDRs, but it's the same thing. And the "chain" indicates the list of numbers (queue, extensions) but without the duration for each.
Any tips to get waiting time on a call queue before an extension takes the call?
Like having Timestamp when the call go out of the queue?
Thank you.
We really need it :-(.
Before v18, it worked with MYSQL CRM integrations (like said in another post, we lost several things with the last 3CX version).
Like here (waiting time : 4s) :
Not anymore, the call is considered picked up as soon as it arrives in a queue,Timestamp_Start = Timestamp_Est.
So I looked at the CDRs, but it's the same thing. And the "chain" indicates the list of numbers (queue, extensions) but without the duration for each.
Any tips to get waiting time on a call queue before an extension takes the call?
Like having Timestamp when the call go out of the queue?
Thank you.
