whatsapp

  1. Whatsapp Integration: Inbound IP address to whitelist for webhook interaction

    Hi all, following guide instructions (https://www.3cx.com/docs/manual/whatsapp-integration/), we just integrated our 3CX system with a Whatsapp Business Account and all seems working fine. At this point, using our firewall to improve security, we want to restrict the IP Addresses that can...
  2. compleet

    Solved singular published story API is deprecated for versions v2.4 and higher

    Just installed WhatsApp in a 3CX tenant. Receiving messages works fine, but I can't sent anything. The error code I see is: Failed to send message(s) to the provider 'whatsapp' from '+31xxxxxxxxx' to '+31xxxxxxxx'. Exception: {"error":{"message":"(#12) singular published story API is deprecated...

  3. Solved Error to show messages on all old extensions.

    All old extensions have the same error, but when I create new extensions it works normally this is happening every week and I always have to create new extensions because the old ones are unable to access messages. Attached is the print of the error, I remember that when I create new extensions...

  4. Access files sent by Whatsapp as queue supervisor.

    Access image and pdf files sent by Whatsapp, through the report, chat logs. according to the picture.

  5. Menu functionality (IVR style).

    When will we be able to have a chat answering messages and the customer being able to choose between the service queues? This function would be very important to split the company with the same number.

  6. WhatsApp Inbound Routing for Chats, and Groups / Queues behaviour

    Hi, Doing more testing on the WhatsApp integration. Some questions please: If a new message, from a new number, comes in and an agent in the group takes the message. They deal with the message and mark as archived (no option for dealt with). Should a new message show as a new chat to that...
  7. ODD Network BV

    Solved Whatsapp working only one way

    Hi guys, i did implement the whatsapp integration to 3CX. But is working one way. i can receive whatsapp message from customers in webclient, but can not reply to my customers. So, seems to be working one way at this moment. In my whatsapp certificate I get this message also. Maybe 3CX have to...
    • ODD Network BV
    • Thread
    • 3cx integration 3cx whatsapp integration whatsapp whatsapp 3cx whatsapp certificate whatsapp integration
    • Replies: 47
    • Forum: WhatsApp
  8. AGidi

    Yet another Whatsapp Chat request.. and WHY it is feasible and required.

    I have searched all over and have seen the CEO responding they are keeping an eye con this but somehow got dissuaded because the client needs to pay $ and the connection closes after 24 hours. I do not see this as a downside. What i see as a downside is losing sales to other unified...
    • AGidi
    • Thread
    • chat facebook integration whatsapp
    • Replies: 2
    • Forum: Other
  9. Telecomlijn

    Whatsapp integration

    Just tested and read the Whatsapp integration Xelion is offering here in the Netherlands and this actually works very nicely. Is there a reason why 3CX can't offer a simular solution? We are helping some local initiatives who are setting up Corona information lines. They feel a whatsapp message...
    • Telecomlijn
    • Thread
    • chat integration webchat whatsapp
    • Replies: 0
    • Forum: Other
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