‘Notifications’ ‘Scheduled backups completed’

[Eurocom Partner]

Good morning everyone,

I have noticed that since 18/12/2025, all but three of our customers are no longer receiving emails confirming that backups have been successfully completed.

All machines perform FTP backups to our headquarters.

I can confirm that the option under “Alerts” is enabled for “Scheduled backups completed”.

Looking at the event log for all customers, the successful event is present every day: Event ID 10031.

Could this be a general bug?

I have already tried disabling and re-enabling the alert, but nothing has changed.

Thank you.

 

[Alphabetic]

What SMTP server are you using?

 

[Eurocom Partner]

What SMTP server are you using?

the 3CX SMTP server on all clients

 

[Alphabetic]

I think its in the management console log, can you see if you can see the entry for the SMTP email being sent? May need to up your logging.

 

[Eurocom Partner]

I think its in the management console log, can you see if you can see the entry for the SMTP email being sent? May need to up your logging.

No, in the event log, I only see the attachment inserted, as I see the same event ID in the clients where the email is arriving correctly.

I just tried a test email and it works correctly.

 

[Alphabetic]

Have you checked your anti-spam?

 

[Eurocom Partner]

Have you checked your anti-spam?

yes

 

[Alphabetic]

Then Id up your logging to verbose and review the log to see what's happenging