1-800 number 24-hour support hotline route to different groups at different time ranges.

[Tom Lee]

Hello everyone,

Can an incoming call from 1-800 be routed to a different group at a different time range?
We are in the PST time zone, and we have three support centers.
Example:
For all the 1-800 Incoming calls
5 am to 9 am route to the New York support ring group.
9 am to 6 pm route to the San Francisco support ring group.
6 pm to 5 am route to the Taipei support ring group.

Thanks

Tom

 

[Alejandro_3CX]

You may use a dummy extension, add it to the department with the correct time zone, then create an exception rule with caller id *, custom hours from 5am to 9am to New York support ring group., then add the second and third exception rule with the custom ranges and destination. Then route the DID to this dummy extension...

 

[Tom Lee]

Hello Alejandro,
Thank you. I will try that.
Thanks,

Tom

 

[Alejandro_3CX]

sure, test it