ring group

  1. sanch6

    Missed calls between ring groups management

    Hello, sorry for the long message. I have a client who is very conscientious about his calls and calls back his clients when they miss calls. They have four phones in the office (two DECT phones and two desk phones) and one in the workshop (a Yealink DECT phone). For incoming calls, they want...

  2. Ring Group Forward to External Number

    I have a ring group setup that has some internal users and one external forward user in it. When you call the ring group number all the users get calls, but the external user does not. When you call the extension that is setup for the external user forwarding it rings fine. Allow forwarding to...

  3. Redirect incoming Ring Group call to extension on Yealink T46S

    Calls come into the ring group, a particular extension (113) in that ring group wants to enable Call Forward Always on the phone to send that incoming ring group to another extension (112). 112 is also part of that same incoming ring group call. I have a theory that it redirects to voicemail...

  4. Ring time for Ring groups

    I have a Prioritized Hunt ring group. If I have the Ring Time set to 20 seconds, is that going to: A. Split up the ring time among the members of the group? Say for example, I have 4 members in the group, would it ring the first member for 5 seconds, and then the second member for 5 seconds...

  5. 1-800 number 24-hour support hotline route to different groups at different time ranges.

    Hello everyone, Can an incoming call from 1-800 be routed to a different group at a different time range? We are in the PST time zone, and we have three support centers. Example: For all the 1-800 Incoming calls 5 am to 9 am route to the New York support ring group. 9 am to 6 pm route to the...

  6. Paging Ring Group Beep - Prompt Set

    Hello! I'm trying to switch which prompt set a specific Paging Ring Group uses. I'm trying to lower the volume of the Beep which is a sound in the prompts. I've created a separate prompt set with the quiet beep and I've confirmed by setting an extension's voicemail to use that prompt set that...

  7. Ring group and Queue only rings one person

    I have a new SMB free instance with five users. I tried creating both a ring group and a queue, no IVR's just straight ring all. But it only rings the system owner extension however and when that is busy, the calls go straight to their voicemail. What am I doing wrong? I have added all five...
    • MartinAndel
    • Thread
    • queue ring group smb
    • Replies: 4
    • Forum: SMB

  8. 3CX v20 ring group to ring only desktop app, not the mobile app

    hi guys, im trying to make a setup were i create a ringgroup/similar and thsi ringgroup will only ring only on the desktop app and not on the mobile phone app. is this somethign possible on 3cx?

  9. Solved Update on multiple calls into ring group ext's

    Hello, I have found some older posts but wanted to see if this has changed in v18 or v20. Are we still not able to get multiple calls into each ext in a ring group? I do understand if ext 200 is on a ring group call with a customer, its nice they wont be bothered by another incoming call to that...

  10. Ring Group "Prompt Missing" issue

    Hello, I’m running 3CX PRO Version 20.0 Update 3, self-hosted on Digital Ocean with Multi-tenant mode enabled. I am logged into the PBX using the "System Owner" account. When editing a tenant's ring group, I encounter a "Prompt Missing" error (screenshot attached). The prompts in question...
  11. Phil-STIC

    Enhance 3CX Talk: Queues and ring group...

    It would be interesting to be able to make calls directly using the “3CX Talk” URL link from a queue, a call group, a department, or even an IVR. Also, the “Live Chat” interface is currently very generic, and doesn't allow any fine-tuning of certain parameters, such as visuals, automated...

  12. Ring Group Round Robin OR Queue Less than 15 seconds

    Good morning, I'm curious if there's a way to have a round robin type experience while having a ring group. OR If there's a way to have the queue Maximum queue wait time (seconds) less than 15 seconds. We want a queue, but don't want the user to wait for 15 seconds if all the agents are busy...

  13. Shared call logs/history for queues

    I have been using a hosted 3CX Professional system for several years. I had been using a ring group for incoming calls to 3 users but just made the switch a few days ago to a Queue for incoming calls for better tracking features and easier ability for other people to log themselves in and out...

  14. 3CX v20 . Parked Calls are returning to the Ring Group phones

    I have a customer who uses Orbit to put a call on hold so they can ask a user to pick it up. When the timer runs out and the call is to be transferred back to the user who originally parked he call, instead it goes to the ring group and rings all phones as if it were a new call. The original...

  15. V20: ring group hunt each person in list

    Hello, Is it possible to setup a ring group or call queue that goes through the list of users one by one after a certain time? For example person 1 doesn't answer after 20 seconds so rings person 2 and so on. It also can't go in a random order, it needs to be in the order that the users are in...

  16. Upgraded to v20 - Separate office hours for the same queue

    Hi people, We have 2 DID's and we have one for our customers who start support at 8 AM and one for our customers who start at 9 AM. Both DID's call the same queue. So all our engineers join the same queue regardless of if they start at 8 AM or 9 AM. However, with the change in v20, you cannot...

  17. Pickup a Call Issue After V20 Update

    Hello, We updated our NFR to V20. Before the update we were able to pick up each others calls coming from ring groups. We ran some tests. My extension is 2127, my colleagues extension is 2140. We are in the same department. We both have the System Administrator role And the ring group is also...
  18. TLCtech

    Call flow replacing one VM for another

    We have a receptionist who is out for a while and we have a couple of back up people that do reception. Since our main receptionist was out, I started by turning their extension to DND for the week, and send all voicemails to our back up. Once done, reception (00) was still getting phone calls...

  19. V20 Missed Call Notification Title

    I just upgraded my system from v18 to v20 and I am running into the following issue. Currently all calls coming in from DID-"MC_Main" are routed to an IVR then to different Ring Groups. If the call is not answered by anyone in the ring group, it is routed to a dummy user for each ring group...
    • WOwen
    • Thread
    • email templates missed call notification ring group
    • Replies: 0
    • Forum: Phone System / PBX

  20. On-call users not receiving calls during a global holiday

    We have a system that we manage that has reported problems with their on-call users/extensions during global configured holidays. Call flow for after hours during a global configured holiday: HOL Digital receptionist > on-call ring group > within those ring groups are on-call users/extensions...
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