1 extension voicemail or foward stop working after update

[805tech]

So far we found 1 remote extension voicemail and forwarding rule stopped working. I call the extension and it rings there but after 4 rings the phone says Not Acceptable and beeps 3 times and hangs up. I have even tried deleting the extension and recreating it. I looked at the log and this is what is says
Leg L:1007.1[Extn] is terminated: Cause: BYE from PBX
06-Dec-2013 11:20:33.845 Leg L:1007.2[Extn] is terminated: Cause: 302 Moved Temporarily/INVITE from 162.XXX.XXX.XXX:5065
06-Dec-2013 11:20:33.845 [CM503003]: Call(C:1007): Call to <sip:[email protected]:5060> has failed; Cause: 302 Moved Temporarily/INVITE from 162.XXX.XXXX.XXX:5065
06-Dec-2013 11:20:33.845 [CM503020]: Call(C:1007): Normal call termination. Call originator: Extn:358. Reason: Terminated
06-Dec-2013 11:20:33.845 L:1007.1[Extn] failed to reach Extn:360, reason Redirected
06-Dec-2013 11:20:33.845 [CM503014]: Call(C:1007): No known route from Extn:358 to target: <sip:[email protected]:5060>
06-Dec-2013 11:20:33.845 [Flow] Target endpoint for 805XXXXXXX can not be built!
06-Dec-2013 11:20:33.845 [CM503006]: Call(C:1007): Diverted to: <sip:[email protected]:5060>
06-Dec-2013 11:20:33.844 Call to T:Extn:360@[Dev:sip:[email protected]:5065] from L:1007.1[Extn] failed, cause: Cause: 302 Moved Temporarily/INVITE from 162.XXX.XXX.XXX:5065
06-Dec-2013 11:20:21.165 [CM503025]: Call(C:1007): Calling T:Extn:360@[Dev:sip:[email protected]:5065] for L:1007.1[Extn]
06-Dec-2013 11:20:21.116 [CM503027]: Call(C:1007): From: Extn:358 ("Ceasar Martinez" <sip:[email protected]:5060>) to T:Extn:360@[Dev:sip:[email protected]:5065]
06-Dec-2013 11:20:21.116 [CM503004]: Call(C:1007): Route 1: from L:1007.1[Extn] to T:Extn:360@[Dev:sip:[email protected]:5065]
06-Dec-2013 11:20:21.115 [CM503001]: Call(C:1007): Incoming call from Extn:358 to <sip:[email protected]:5060>

 

[leejor]

Re: 1 extension voicemail or foward stop working after updat

No known route from Extn:358 to target: <sip:[email protected]:5060>

Are you certain that our outbound rules allow a call from this extension to 805XXXXXXX, the log says NO.

You fail to mention exactly what "update" you did? Operating System, 3CX version, etc....

 

[805tech]

Re: 1 extension voicemail or foward stop working after updat

We have Server 2008 R2 and 3CX V12 and went from SP2 to SP3 on the update. And we have other setups that are exactly the same as this one and they work.

 

[leejor]

Re: 1 extension voicemail or foward stop working after updat

And does an outbound call dialled from extension 358 to 805XXXXXXX work?

 

[805tech]

Re: 1 extension voicemail or foward stop working after updat

yes it does