1 Way Audio from external Extensions

[yozh]

I have a brand new install of 3cx on a public IPed server, direct connect no NAT etc. here is the log when even calling 999
Single NIC, latest updates on 3cx, OS is XP Pro

16:04:04.140 
 	
[CM503008]: Call(1): Call is terminated 
 	
16:03:59.484 
 	
Currently active calls - 1: [1] 
 	
16:03:56.640 
 	
[CM503007]: Call(1): Device joined: sip:[email protected]:40600;rinstance=19cf5c2121a5a13f 
 	
16:03:56.625 
 	
[CM503007]: Call(1): Device joined: sip:[email protected]:60174 
 	
16:03:56.609 
 	
[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060] 
 	
16:03:56.609 
 	
[CM503002]: Call(1): Alerting sip:[email protected]:40600;rinstance=19cf5c2121a5a13f 
 	
16:03:56.109 
 	
[CM503025]: Call(1): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=19cf5c2121a5a13f] 
 	
16:03:56.078 
 	
[CM503004]: Call(1): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=19cf5c2121a5a13f] 
 	
16:03:56.000 
 	
[CM503010]: Making route(s) to "999"<sip:[email protected]> 
 	
16:03:55.921 
 	
[CM505001]: Ext.300: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1104g stamp 54685] PBX contact: [sip:[email protected]:5060] 
 	
16:03:55.828 
 	
[CM503001]: Call(1): Incoming call from Ext.300 to "999"<sip:[email protected]> 
 	
16:03:51.484 
 	
[CM504001]: Ext.300: new contact is registered. Contact(s): [sip:[email protected]:60174;rinstance=081ac4becc58b62a/300] 
 	
16:03:51.031 
 	
[CM504002]: Ext.300: a contact is unregistered. Contact(s): [] 
 	
16:03:50.593 
 	
[CM504001]: Ext.300: new contact is registered. Contact(s): [sip:[email protected]:16394;rinstance=62e8b3d499ffbc9f/300] 
 	
15:46:32.796 
 	
[CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=7154f42fa00a2d2b/IVRForward] 
 	
15:46:32.796 
 	
[CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=64c8069aef4e9ca8/EndCall] 
 	
15:46:32.703 
 	
[CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=19cf5c2121a5a13f/999] 
 	
15:45:35.328 
 	
[EC200006]: Conference server is connected: application:papad:0/3CXConferenceRoom local:127.0.0.1:5482 remote:127.0.0.1:3172 
 	
15:45:31.031 
 	
[CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=024c352cd0c5479b/*1] 
 	
15:45:31.031 
 	
[CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=4abefd584affd912/*0] 
 	
15:45:31.000 
 	
[CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=2eac889031f9b4fb/*777] 
 	
15:45:29.859 
 	
[EC100007]: External application is connected: application:papad:0/QueueManager local:127.0.0.1:5482 remote:127.0.0.1:3170 
 	
15:45:24.156 
 	
[CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone 
 	
15:45:21.031 
 	
IP(s) added:[XXX.XX.119.154] 
 	
15:45:19.625 
 	
[EC200004]: IVR server is connected: application:papad:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:3163 
 	
15:45:17.031 
 	
[EC200005]: Parking Orbit server is connected: application:papad:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:3161 
 	
15:45:13.796 
 	
[EC200002]: Media server is connected: application:papad:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:3158 
 	
15:45:12.765 
 	
[CM506002]: Resolved SIP external IP:port (XX.XX.119.154:5060) on Transport XX.XX.119.154:5060 
 	
15:45:12.734 
 	
[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport XX.XX.119.154:5060 
 	
15:45:11.015 
 	
Failed to obtain short path name for [C:\Documents and Settings\All Users\Application Data\3CX\Bin\Cert] 
 	
15:45:11.015 
 	
[CM501006]: Default Local IP address: [XX.XX.XX.XX] 
 	
15:45:11.015 
 	
[CM501007]: *** Started Calls Controller thread *** 
 	
15:45:11.015 
 	
[CM501002]: Version: 9.0.15516.0 
 	
15:45:11.000 
 	
[CM501001]: Start 3CX PhoneSystem Call Manager 
 	
15:45:09.906 
 	
[EC200001]: Configuration server is connected: application:papad:5485/DBProvider local:127.0.0.1:3156 remote:127.0.0.1:5485

 

[leejor]

What sort of router/firewall is extension 300 behind? If calls to 3CX VM get no audio then it would tend to point to something (router) at the remote end not allowing the voice packets to get through. Could it be because those port numbers are forwarded to another device on the network?

 

[SY]

Hi,

Verbose log provides more information. It is recommended to set it on Settings->Advanced page of management console and then restart 3CX PhoneSystem service.

1. Try to connect 3CX Phone instead of x-lite. In account configuration set "I'm out of the office" and specify IP of PBX. Does 3CX Phone receive audio? If 3CX Phone has no problems then you need to check x-lite settings.
2. If 3CX Phone also has the same problem then try to set ALLOWSOURCEASOUTBOUND parameter (in PBX configuration) to 1. This parameter is described in release notes for SP5 (you can find it on 3cx.com/blog)
I think that ALLOWSOURCEASOUTBOUND=1 will resolve problem but it may cause problems in some call scenarios. I would like to recommend either to check NAT device (router/firewall) configuration on remote end or to use 3CX Phone connected through the tunnel.

Thanks

 

[yozh]

Hi,

Verbose log provides more information. It is recommended to set it on Settings->Advanced page of management console and then restart 3CX PhoneSystem service.

1. Try to connect 3CX Phone instead of x-lite. In account configuration set "I'm out of the office" and specify IP of PBX. Does 3CX Phone receive audio? If 3CX Phone has no problems then you need to check x-lite settings.
2. If 3CX Phone also has the same problem then try to set ALLOWSOURCEASOUTBOUND parameter (in PBX configuration) to 1. This parameter is described in release notes for SP5 (you can find it on 3cx.com/blog)
I think that ALLOWSOURCEASOUTBOUND=1 will resolve problem but it may cause problems in some call scenarios. I would like to recommend either to check NAT device (router/firewall) configuration on remote end or to use 3CX Phone connected through the tunnel.

Thanks

Thank you will try that. The issue comes from soft phones on iPhone via 3G 3GS or other soft phones don't work and I can't change any settings in Att network will try to change the setting you mentioned. Thank you.

 

[KerryG]

Can you test on a remote softphone on a PC instead of from the iPhone? Does the iPhone work on WiFi?

 

[yozh]

Can you test on a remote softphone on a PC instead of from the iPhone? Does the iPhone work on WiFi?

Everywhere I tested it didnt work. I didnt get a chance to make the change yet. I will later today and report with the results

 

[yozh]

Can you test on a remote softphone on a PC instead of from the iPhone? Does the iPhone work on WiFi?

Ok tested again from a remote location with x-lite phone again with changed setting same issue. Used 3CX iphone client same issue.

here is the log:

15:05:47.515  Currently active calls [none]
15:05:17.500  Currently active calls [none]
15:04:45.500  Currently active calls [none]
15:04:33.656  [CM503008]: Call(3): Call is terminated
15:04:29.390  [MS210005] C:3.1:Answer provided. Connection(proxy mode):xx.xx.119.154:7006(7007)
15:04:29.390  [MS210001] C:3.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40612(40613)
15:04:29.375  Remote SDP is set for legC:3.2
15:04:29.187  [MS210004] C:3.2:Offer provided. Connection(proxy mode): 127.0.0.1:7008(7009)
15:04:29.156  [MS210000] C:3.1:Offer received. RTP connection: xx.xx.139.2:4786(4787)
15:04:29.156  Remote SDP is set for legC:3.1
15:04:28.875  Session 39 of leg C:3.1 is confirmed
15:04:18.453  [CM503007]: Call(3): Device joined: sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9
15:04:18.421  [CM503007]: Call(3): Device joined: sip:[email protected]:4755
15:04:18.406  [MS210005] C:3.1:Answer provided. Connection(proxy mode):xx.xx.119.154:7006(7007)
15:04:18.390  [MS210001] C:3.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40612(40613)
15:04:18.375  Remote SDP is set for legC:3.2
15:04:18.296  [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
15:04:18.296  [CM503002]: Call(3): Alerting sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9
15:04:18.109  [CM503025]: Call(3): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9]
15:04:18.109  [MS210004] C:3.2:Offer provided. Connection(proxy mode): 127.0.0.1:7008(7009)
15:04:18.046  [CM503004]: Call(3): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9]
15:04:18.031  [CM503010]: Making route(s) to <sip:[email protected]>
15:04:18.015  [MS210000] C:3.1:Offer received. RTP connection: xx.xx.139.2:4786(4787)
15:04:18.000  Remote SDP is set for legC:3.1
15:04:18.000  [CM505001]: Ext.300: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for iPhone 1.0.18] PBX contact: [sip:[email protected]:5060]
15:04:17.984  [CM503001]: Call(3): Incoming call from Ext.300 to <sip:[email protected]>
15:04:17.968  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected] SIP/2.0
  Via: SIP/2.0/UDP xx.xx.139.2:4755;rport=4936;branch=z9hG4bKPj2BGmKsIALjsEENm5ZXnmtXv5Tm0V7isF
  Max-Forwards: 70
  Contact: <sip:[email protected]:4755>
  To: <sip:[email protected]>
  From: <sip:[email protected]>;tag=XkYIzjQAkghr5gk54moFFPEnp-et1alD
  Call-ID: 3f6aYP0UHh4XmbNKJyi7MZDQch9G6.-w
  CSeq: 23332 INVITE
  Session-Expires: 1800
  Min-SE: 90
  Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
  Proxy-Authorization: Digest username="300",realm="3CXPhoneSystem",nonce="414d535c031c533e67:225b50d2f07fa84d174acb35af9f6caf",uri="sip:[email protected]",response="d874808f9e8c5cb30683c8a1ba07d203",algorithm=MD5
  Supported: replaces, 100rel, timer, norefersub
  User-Agent: 3CXPhone for iPhone 1.0.18
  Content-Length: 0
  
15:04:13.500  Currently active calls [none]
15:03:52.984  [CM504001]: Ext.300: new contact is registered. Contact(s): [sip:[email protected]:1393;rinstance=420e205f11ed05b9/300,sip:[email protected]:4755/300]
15:03:41.500  Currently active calls [none]
15:03:09.484  Currently active calls [none]
15:02:37.484  Currently active calls [none]
15:02:27.812  [CM503008]: Call(2): Call is terminated
15:02:15.265  Session 31 of leg C:2.1 is confirmed
15:02:15.078  [CM503007]: Call(2): Device joined: sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9
15:02:15.046  [CM503007]: Call(2): Device joined: sip:[email protected]:1393
15:02:15.031  [MS210005] C:2.1:Answer provided. Connection(proxy mode):xx.xx.119.154:7002(7003)
15:02:15.015  [MS210001] C:2.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
15:02:15.000  Remote SDP is set for legC:2.2
15:02:14.968  [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
15:02:14.953  [CM503002]: Call(2): Alerting sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9
15:02:14.718  [CM503025]: Call(2): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9]
15:02:14.703  [MS210004] C:2.2:Offer provided. Connection(proxy mode): 127.0.0.1:7004(7005)
15:02:14.625  [CM503004]: Call(2): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9]
15:02:14.593  [CM503010]: Making route(s) to "999"<sip:[email protected]>
15:02:14.593  [MS210000] C:2.1:Offer received. RTP connection: xx.xx.144.105:62210(62211)
15:02:14.578  Remote SDP is set for legC:2.1
15:02:14.562  [CM505001]: Ext.300: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1104g stamp 54685] PBX contact: [sip:[email protected]:5060]
15:02:14.531  [CM503001]: Call(2): Incoming call from Ext.300 to "999"<sip:[email protected]>
15:02:14.500  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected] SIP/2.0
  Via: SIP/2.0/UDP xx.xx.144.105:47509;branch=z9hG4bK-d8754z-ce54ea695e827115-1---d8754z-;rport=47509
  Max-Forwards: 70
  Contact: <sip:[email protected]:1393>
  To: "999"<sip:[email protected]>
  From: "xx.xx.119.154"<sip:[email protected]>;tag=6cdd7f5e
  Call-ID: ZjRhNTVmZTBiOGY2NmNlNDBhNTE2YWY5YzMyOTNlMTU.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
  Proxy-Authorization: Digest username="300",realm="3CXPhoneSystem",nonce="414d535c031c52c632:fc4dc3ccdd1770e22b3d1b9f31dfa857",uri="sip:[email protected]",response="fedc3124505d55fa16f22c98afcb374e",algorithm=MD5
  User-Agent: eyeBeam release 1104g stamp 54685
  Content-Length: 0
  
15:02:07.390  Currently active calls [none]
15:01:40.593  [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=926943f6a887de24/IVRForward]
15:01:40.453  [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=7851d142fa461975/EndCall]
15:01:40.281  [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=ed77b79f7a4da4d9/999]
15:01:35.390  Currently active calls [none]
15:01:34.171  [CM503020]: Normal call termination. Reason: Not available
15:01:34.171  [CM503016]: Call(1): Attempt to reach "999"<sip:[email protected]> failed. Reason: Not Registered
15:01:34.031  [CM503016]: Call(1): Attempt to reach "999"<sip:[email protected]> failed. Reason: Not Registered
15:01:34.031  [CM503017]: Call(1): Target is not registered: Ext:Ext.999
15:01:34.031  [CM503010]: Making route(s) to "999"<sip:[email protected]>
15:01:34.031  [MS210000] C:1.1:Offer received. RTP connection: xx.xx.44.105:51026(51027)
15:01:34.015  Remote SDP is set for legC:1.1
15:01:34.015  [CM505001]: Ext.300: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1104g stamp 54685] PBX contact: [sip:[email protected]:5060]
15:01:33.890  [CM503001]: Call(1): Incoming call from Ext.300 to "999"<sip:[email protected]>
15:01:32.468  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected] SIP/2.0
  Via: SIP/2.0/UDP xx.xx..144.105:47509;branch=z9hG4bK-d8754z-4a1fd02065cbaa51-1---d8754z-;rport=47509
  Max-Forwards: 70
  Contact: <sip:[email protected]:1393>
  To: "999"<sip:[email protected]>
  From: "69.123.119.154"<sip:[email protected]>;tag=d510e62f
  Call-ID: N2UxMTA1ODQwMzM3N2Y5MGY3ZmM4OGNjZGI3YWY3YjM.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
  Proxy-Authorization: Digest username="300",realm="3CXPhoneSystem",nonce="414d535c031c529c21:f23c7b5c5c1caa65aededd38abb3b8d8",uri="sip:[email protected]",response="980d823e7fb32fa7afe6570bba1e0759",algorithm=MD5
  User-Agent: eyeBeam release 1104g stamp 54685
  Content-Length: 0

There is no 3CX for Mac the softphone that is, so I can try it.