11/13/2020 1:25:54 PM - [Flow] Target endpoint for 076XX7XXX8 can not be built!

[Ahmed Mohamed]

I need help

its really urgent

Thanks

 

[Alphabetic]

Have you got an outbound rule to match this?

You shouldnt have posted the mobile number either.. for privacy reasons of course.

 

[Ahmed Mohamed]

the issue it works from softphone but IP phones no and nothing comes in call log or anything from IP Phone

 

[Alphabetic]

Are your phones using default templates, on the latest firmware and showing up in 3CX as registered?

Can you double check the logs to see what number your deskphones are sending vs soft client.

what are your handsets?

 

[Ahmed Mohamed]

1st yes default and its provisioned fine

2nd same number
3rd Yealink Y41S

 

[Alphabetic]

Can you provide more info

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Alphabetic]

Can you send me a screenshot of your outbound rules?

 

[Ahmed Mohamed]

• 3CX Version
  

  Product	Standard Annual
  Version Number	16.0.930

  
  
• Server OS, e.g. Debian 9
• Is the 3CX Server Cloud AWS
• IP Phone Make/Model/Firmware : T41S 66.85.05
• Provisioning Method: STUN
• Trunk Provider or Gateway Make/Model switchtel.co.za
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[Alphabetic]

Is that the only outbound rule you have?

The extension that works from the web client, is it the same ext the phone is registered with?

Is this an inbound or outbound call by the way?

 

[Ahmed Mohamed]

• #9

Is that the only outbound rule you have?
Yes

not the same but i configured it correct

outbound calls

 

[Alphabetic]

Log in to web client as the same ext as the desk phone and try calling out.

 

[Ahmed Mohamed]

its working fine without any issue

 

[Alphabetic]

Ok then you should turn on verbose logging, restart services, make test call again and check to see what the phone is sending to the PBX and then check if it matches an outbound rule. The activity log should give you more information.

 

[leejor]

Compare a call that works, from a softphone, and one that does not work, from an IP set. They should be sending the same number to the PBX, using the same outbound rule, and sending the same number to the provider. You should be able to determine at what point this is not happening...what is different.

It may be an issue with an internal dialplan, in the IP set, not sending what was actually dialled.