[16.3.0.144] No Incoming Audio

[SveNSveN]

Hi,
I have a Windows 10 Client where the user cannot hear the caller with the windows app.
If I use the chrome extension (webclient) everything is okay.
Any Idea where to look?

Best Regards,

Sven

 

[matteobovi]

Hi,
I have the same issue:
3CX 16.0.5.619 on a Linux VM
3CX Windows Client 16.3.0.144 on Win 10 clients
Firewall check Passed
Firewall on client disabled

Randomly the users cannot hear the caller (the issue occurs with both internal and external calls)

The only way to make it work again is to uninstall 3CX client, delete the 3cx folder in %appdata% and then reinstall the client.

But after 2-3 weeks the issue is facing again on the same clients

 

[JohnS_3CX]

Make sure that the extension is using the Tunnel.

Also check the audio settings to ensure they audio is routed to the right headset.

If this is a local connection on the other hand (ie. the PC and PBX are in the same office) you have to make sure the network connection the PC has is indeed routable towards the PBX and that no traffic is being blocked or filtered.