16.4.3.131: while in a call with 3cx incoming call from GSM network audio suspended when using bt headset

[nobody]

When I am in a call using the 3cx phone, using the telecom API and have a headset connected via Bluetooth:
While the second call is waiting the audio from 3CX is suspended, instead you hear the annoucement of the phone about the second call coming in. I have manually to dismiss the second call, during this time I cant hear the caller on 3cx and he cannot hear me.
If I dont use the headset it is working as expected: a soft ping in the backgound reminds me of the incoming call, but I can ignore this an continue to talk.

Is this something where 3CX can make an enhancement or is this the way Android works?

 

[JohnS_3CX]

Hi @nobody

Some of the functionality of the API is dependent upon the phone manufacturer.

Basically, the same scenario may behave differently on a different brand of phone.

I think the only option available is to toggle the Telecom API option and try again to see if you get different behavior.