Solved 2 DID numbers ring to same phone

[Clint Reed]

I have a client who want 2 DID's to ring at 1 desk and the person know which number is inbound. So if a person call company A the employee's phone should either show the ring group or queue or ring differently then if the person called company B. Some way of being able to tell what the customer called so they know how to answer the phone with the correct greeting.

On 3cx ver 15.6
Phone being used is a Yealink W60B DECT using handset W56H

How can I complete the clients request.

I've tired using distinctive ring setting for Queue calls but the Dect phone extension does not give the Custom ring option.

Thanks
Clint

 

[craigreilly]

DID's can prepend the DID.
Goto Contacts, then options.
Add Group, Queue or DID/DDI Names to Caller ID

May seem like a strange place - but I use this.... so we know when a call is on the Main Line or the 800 number.

 

[Clint Reed]

Craig,
I see you post all the time looking for answers to issues/features. I want to say thanks, your tip was spot on and worked for our client.

Thanks
Clint
EasyIT
Network Engineer

 

[craigreilly]

Thanks for the feedback.