Solved 2 digital reception with same IVR

[srane.sushant]

Hello Floks

Is it possible to configure multiple digital receptions for an incoming call from two different lines (Different DID) numbers? I'm using an Annual Profesional license.



Now what is hapenning is that even if caller call on another number call always goes to extension 109. Both Digital reception has same IVR Dail '0' for operator.

 

[srane.sushant]

Previously you said packet were for 807 IVR but you hear 808 audio , stupid question didn't you only mix audio files on IVRs?
if you call directly 807 , do you hear right audio for 807 ?
Same for 808 ?

No I checked dailing 807 ivr voice is different for each digital reception

 

[leejor]

There is going to be a default route for calls coming in on that trunk group. This will handle any call that cannot match to a DID rule. Place a call, to each of the PSTN numbers. Check the Activity Log after each call. Does the DID information differ on each line?

 

[srane.sushant]

Thanks, folks for all your love and support issue is resolved. The wildcard of the DID number was causing issues. Adding prefix resolved the issue.