Solved *20* Not Found

[big.LITTLE]

We're having an issue where *20* Not Found, so the group member cannot pick up calls.

 

[leejor]

A bit more info might help...

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[ChrisC_3CX]

First I'd recommend going through the below checklist and then try again:

1. The extension ringing shows its presence and its calls to group members.
"Extensions >> Edit >> Rights"

2. The extension picking up the call (performing the *20*) can see presence and calls of the ringing extension "Extensions >> Edit >> Rights"

3. The extension picking up the call has the "Perform Operations" right enabled.
"Extensions >> Edit >> Rights"

4. Both involved extensions are in the same group.

5. Go into "Settings >> Dial Codes" and make sure that *20* is actually set as the Pickup Dial code and that there are no overlapping Dial Codes (Other Dial Codes set as *20* or something similar like *2, etc)


If even after doing the above you still get the same, go into "Settings >> General" and disable the following option if enabled and save:

Let us know what happens

 

[big.LITTLE]

They now can pick up calls. Thanks

 

[ChrisC_3CX]

Glad to hear you got this resolved! Please feel free to start a new thread should you require additional information or assistance!