2N IP Force video intercom compatibility with 3CX

[Riccardo M.]

Hi everyone

I need technical support. I have a customer who has been using the 3CX cloud solution for some time (ver.18) and has a 2N IP Force video intercom which works well for the audio part but is unable to make the video part functional.
As a response system you are using the APP on your Windows PC but the video part doesn't work. Does anyone know how to make the video part work?

Thanks in advance for the support.

 

[Charles_3CX]

Please be advised that the device you mentioned is not tested nor supported with 3cx.

Please see our supported devices here: https://www.3cx.com/sip-phones/

 

[Riccardo M.]

Please be advised that the device you mentioned is not tested nor supported with 3cx.

Please see our supported devices here: https://www.3cx.com/sip-phones/

Hi Charles,

OK, but the customer turned me this link
https://wiki.2n.com/hip/inte/latest/en/1-pbx/3cx-phone-system

Thanks a lot and have a nice day.

 

[RJansen]

You need a 2N gold license, you can start with a trial if needed te make sure. System/License in the web interface of your intercom. Its a 800 hour gold trial