2nd EXT Registered

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Afternoon

If I hop on a phone and configure the 2nd extension, will the supported template overwrite the 2nd ext back to blank?

 

[Evolute IT]

Afternoon

If I hop on a phone and configure the 2nd extension, will the supported template overwrite the 2nd ext back to blank?

No, but expect issues with CSTA and call transfers. Maybe more.

This is not supported by 3CX for good reasons. Some phones handle it correctly, others don't (looking at you GS.)

 

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looking at your GS

What does that mean?

I was hoping user could access the voicemail of either extension from the voicemail button on the phone.

they want the visual aid and ease.

i'm not sure its possible to log in to another extension with VM PIN off

 

[Evolute IT]

What does that mean?

"looking at you* GS", in the sense that Grandstream knows their phones have issues with 3CX.

I was hoping user could access the voicemail of either extension from the voicemail button on the phone.

they want the visual aid and ease.

i'm not sure its possible to log in to another extension with VM PIN off

No, you can't login into a VM with PIN OFF, but you can enable it to allow it tho. The visual aid is only possible with the MWI when the phone registers.

The best would be to have the Webclient opened for that 2nd extension, this way they can see everything. Otherwise, send the VM to email.

 

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Sounds like hassle for the customer and I cant be bothered with the silly questions/moans from them. i'll leave it as VM to email