3-4 seconds silence on-call startup

[Rashid Raza]

Dear Team 3CX,

After the up-gradation of the 3CX Server from v16 to v18 and Windows Client, the following issue has been observed:

There are 3-4 seconds of silence in the stat of every Incoming and Outgoing Call (Internal/External) due to which the representatives, as well as the customers, are repeating the information/greetings which are missed at the start of the conversation.

Anticipating your response.

 

[leejor]

More information, about your system, would be helpful...

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Have you looked for anything helpful in the Activity log?

 

[ChrisC_3CX]

@Rashid Raza
In addition to the information @leejor requested, please let us know of the following to help us narrow it down even more:

• Does this issue occur on every single call or is it only some?
• Do you still get the same issue if you perform an echo test by dialing *777?
• Are all users on the same network? If not, are all affected users on the same network?
• Is the instance compliant with our hardware requirements?

EDIT: Also, Are you using the Windows App or the new Desktop app?

 

[Alphabetic]

What is the hardware spec you're running on?

 

[Rashid Raza]

Its Google Instance

n1-highmem-4 (4 vCPUs, 26 GB memory) SSD Harddisk

3CX License : On-Premises Professional 64 SC
Users on same network

Tested with *777 got same issue delay voice on call startup

Using New Windows Native Desktop APP

 

[Alphabetic]

Try provisioning a mobile app to eliminate any desktop software causing this issue.

Have you done any more reboots since upgrade?

 

[ChrisC_3CX]

To add to what @kieferschild mentioned, try using the mobile app both on the same network and a mobile data connection to determine if the issue is perhaps coming from the network.