3 different scenarios for the same SDA

[mlantin]

Hello,

I'm installing a new 3cx instance instance for a customer, and he has a request which I cannot solve with my knowledge.

The main office SDA would need 3 different routes, depending on the time of day:

- From 9 to 4.30, the SDA would go to an announce, then ring the receptionist extension.
- From 4.30 to 5, the SDA would go to an announce, then ring all the extensions, because the receptionist is not available anymore.
- From 5 to 9, the SDA would go to a voicemail or just an announce.

What would be the easiest to implement this scenario?

Many thanks for your help.

 

[SweetAction]

Likely some sort of dummy extension with time based rules and forwarding to the correct areas.
Combine with times on the inbound rule if you want.

So first 2 would be handed by dummy extension with time autoswitching:

Last rule would be on the inbound rule itself:

 

[mlantin]

Thanks for the quick answer, I'm gonna look into that.

 

[ChrisC_3CX]

You're very welcome! Let us know if you have any issues with it!