3 Minutes Drop

[andrew.doades]

Hi,

We have 3CX V9 installed and we're getting our calls dropped after 3 minutes with the below scenario:
This is under any of our phones.

We have "Automatically Switch To Away Profile During Break" set with 09:00 -> 17:00 Monday to Friday.
and "Include holidays" ticked.

If we call into the 3CX system from outside, after 3 minutes dead, the call gets dropped from the 3CX side.

Is anyone else experiencing this, or know if this is fixed in V10?

Andrew

 

[andrew.doades]

It appears that if we set any extension to "Away" even manually we get the same issue, but the line is dropped after 30 seconds

Andrew

 

[andrew.doades]

Setting the extension status to "Out of office" caused no problems
and setting my status to "Away" during a call caused no problems

I then called an extension directly whilst I was "Away" and we got cut off at 32 seconds

 

[inostar]

Hi there Andrew,
I faced this problem a few months ago with my first 3CX installation.

Enabling Keep-Alives resolved the issue for me.

Settings ==> General ==> Global Options ==> "Enable Keep Alives"

You may also need to enable "NAT Keep-Alives" within your phone's configuration.

Shawn

 

[andrew.doades]

Hi there Andrew,
I faced this problem a few months ago with my first 3CX installation.

Enabling Keep-Alives resolved the issue for me.

Settings ==> General ==> Global Options ==> "Enable Keep Alives"

You may also need to enable "NAT Keep-Alives" within your phone's configuration.

Shawn

Thanks Shawn,

I'll give this a go and update you with our results.

Andrew

 

[andrew.doades]

HI Shawn,

Unfortunately we've still got the same problem, after having set the Keep-Alive setting.

Andrew

 

[BRIANTHEBEAR]

Hi there, phone connection dropping all the time, our IT Dept have looked into this and still cant provide a solution. I am having to orderr a handset and ditch 3cx if I cant get this resolved.

I see the comments about keep alive but cannot find where to do this?

Any advice available before I throw it out ?

 

[andrew.doades]

Hi there, phone connection dropping all the time, our IT Dept have looked into this and still cant provide a solution. I am having to orderr a handset and ditch 3cx if I cant get this resolved.

I see the comments about keep alive but cannot find where to do this?

Any advice available before I throw it out ?

Hi,

We're currently doing some more tests also. We think its could be our voice mail/ring group setup.
We'll be doing these tests this afternoon, so I'll update the post to let you know..

Andrew

 

[andrew.doades]

Hi All,

We've now identified the issue to be with our VOIP Provider!
I would suggest you check with yours if you've got the same problem.

After we switched to another VOIP provider on trial, everything is fine and we can make 15 minute + calls.

Andrew