3CX 15.5 Voicemail Full?

[nac2]

Over the holidays, a client said that callers were being dropped, after they heard a message that voicemail was full. There were about 30 voicemails. But, I've checked everywhere on the system, and they're nowhere near the quota. Are there any settings anywhere for individual extension voicemail limits? Never run into this before.

I have verified that the calls weren't being forwarded anywhere else.

Thanks!

Nathan

 

[diamond9]

Hi Can you check under settings then parameters and search for QUOTA_STOP_VM

 

[nac2]

Hi there, looks like it is currently set to zero.

 

[JohnS_3CX]

Hi @nac2

On the trunk they are using, does the provider also have a voicemail box?

For example if the PBX deregisters, will you reach the provider mailbox?

Does the machine have enough free space or is it near the end?

 

[nac2]

Hi @JohnS_3CX

The provider, Spectrum Enterprise, does not have any voicemail box, according to them.

It's currently running on the server, and there's 700+GB free.

Thanks for your reply!

 

[JohnS_3CX]

In this case, check your logs to see which voicemail box the call was sent to exactly.

Note that ring groups and queues can also have voicemailboxes