3CX 16.0.5.619 can't be updated.

[bule007]

Hi,

I have 3CX version 16.0.5.619 and somehow I can't update it.



If click "Download Selected" and it won't do anything.

If I leave "Automatically update 3CX" > Weekly at Friday (or any day) -- I have same issue, it's just stuck at 16.0.5.619.

I also have restarted all Services from Dashboard > Services

I read this forum : https://www.3cx.com/community/threads/update-to-v16-update-5-hotfix-2-failed.75423/ and it looks like has similar issue. I wonder, how to get to Linux / Unix command prompt from 3CX console ?


Any help would be appreciated.

Thank you

 

[Saqqara]

You have to ssh to the 3cx server using the Debian root username and password to run the command in the above links.

You can not run the command within terminal within 3cx

 

[Alphabetic]

You would need to use something like PuTTY to SSH in to your linux build. Depending on if you have access to your PBX or if it's in the cloud will determine how you access it.

 

[bule007]

Hi Saqqara & kieferschild,

Is there any way to "force" download the update without getting onto SSH console ?

Thank you

 

[Alphabetic]

No I dont believe so. What is your installation type? Do you not know the root credentials?

 

[bule007]

Hi keiferschild,

I'm not sure what installation type. My colleague did the installation and I believe it's on AWS. I was trying to fix the issue before contacting him for last resort.

Thank you

 

[Alphabetic]

You're going to need to speak to him anyway to get the root credentials. So, ask him how you SSH on to it too. I've never used an instance in AWS but i'm sure it cant be that hard to find.

 

[bule007]

My colleague updated through AWS.

Many thanks for the comments. Please mark this post as solved.