Solved 3cx 16 to 18 Upgrade Borked.

[ChrisAtPentasys]

Clicked on the update, waited 20 mins. Nothing. Looked at Google Cloud console: CPU = .33% after a short increase around the time I pressed the upgrade button; logs for the machine don't seem to indicate any error. Tried from multiple browsers to reconnect and only get the error below. Can't SSH into the instance. Have reset the VM. I'm now at a loss... Restored from backup into a new instance.

Thoughts?

 

[ChrisAtPentasys]

We will be uploading a slightly revised script later today that should secure upgrades from failing even further in various edge-cases we've seen like yours.

I'd suggest you give it a try tomorrow after it's been uploaded.
Bear in mind that we can't replicate the exact scenario you are facing (you are one of a kind!) but based on our understanding of what is happening, we have tried to put measures in place where at least 3CX will roll back if something is amiss.

Hey Nick,

Just wanted to confirm the script had been updated and I'm ready to try again?

Thanks!

 

[NickD_3CX]

Hey Nick,

Just wanted to confirm the script had been updated and I'm ready to try again?

Thanks!

Yep, it should be propagated on all servers by now.

 

[ChrisAtPentasys]

System upgraded successfully!

 

[NickD_3CX]

That's excellent!

Glad to hear the updated upgrade script did the trick.
I'll go ahead and set the thread as "Solved".