3CX 20.0.7.943 Installer

[kriley87]

We're running into a situation in where a client's 3CX Windows system has crashed and we are attempting to reinstall 3CX and upload a backup file. The problem is we're getting an error during restore due to fact that the system was running on Version 20, Update 7 RC1 (20.0.7.979) but the latest installer available on the 3CX Partner portal is 20.0.6.724. Error attached.

I'm not seeing any way to download 3CX 20.0.7.979 from the Partner Portal -- can anyone point me in the right direction to obtain this specific installer so that we can upload the backup file from the system that we have on hand?

Thanks.

 

[CentrexJ]

Only final releases are available for download. What you have to do is build a new 3cx with the same fqdn and then upload to the release candidate version and then restore the backup.

 

[kriley87]

Thanks for the tip -- this helped me make some progress. Now that the new system is fully updated to the same version as the backup file, I'm getting the following error when attempting a restore:

System.Exception: Licensing - backup contains a different license key than the one you used to install 3CX

For what it's worth, I do not have access to the old system to take a backup that does not include the license key, as it's no longer accessible. My understanding is only 3CX support can help at this point, so I've logged a ticket. If anyone has any ideas that will help me get this up and running faster, I'm all ears.

Thanks for your help!

 

[CentrexJ]

Thanks for the tip -- this helped me make some progress. Now that the new system is fully updated to the same version as the backup file, I'm getting the following error when attempting a restore:

System.Exception: Licensing - backup contains a different license key than the one you used to install 3CX

For what it's worth, I do not have access to the old system to take a backup that does not include the license key, as it's no longer accessible. My understanding is only 3CX support can help at this point, so I've logged a ticket. If anyone has any ideas that will help me get this up and running faster, I'm all ears.

Thanks for your help!

You have to make a new pbx with the previous license and fqdn. Then you can restore it. You can’t use different.

 

[SteveITS]

Blog post for the above: https://www.3cx.com/blog/news/licensing-updates/