Dear Team,
Our customers are increasingly expressing a specific need.
They would like to be able to configure how calls are handled outside of business hours.
Since these requirements change on a weekly basis, customers would prefer to set up a schedule for the entire year in advance.
Specifically, they need the flexibility to route calls to either an external phone number or a specific user—a destination that may change from week to week.
Unfortunately, this functionality is not currently a standard feature in 3CX. Could this be looked into?
While we can currently achieve this using the Call Flow Designer (CFD), any subsequent changes require our intervention, meaning the customer cannot manage it themselves.
Ideally, we would like to see an additional configuration page—similar to the "Holiday" settings, but for "Closed" hours—that allows for direct call routing to a user or an external number.
This would enable customers, for example, to set up an automated on-call/service rota for the entire year, with the routing destination updating automatically each week.
I look forward to hearing from you.
Our customers are increasingly expressing a specific need.
They would like to be able to configure how calls are handled outside of business hours.
Since these requirements change on a weekly basis, customers would prefer to set up a schedule for the entire year in advance.
Specifically, they need the flexibility to route calls to either an external phone number or a specific user—a destination that may change from week to week.
Unfortunately, this functionality is not currently a standard feature in 3CX. Could this be looked into?
While we can currently achieve this using the Call Flow Designer (CFD), any subsequent changes require our intervention, meaning the customer cannot manage it themselves.
Ideally, we would like to see an additional configuration page—similar to the "Holiday" settings, but for "Closed" hours—that allows for direct call routing to a user or an external number.
This would enable customers, for example, to set up an automated on-call/service rota for the entire year, with the routing destination updating automatically each week.
I look forward to hearing from you.
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