3CX AI - taking full advantage of this new feature

[MichaelR85]

My company has recently started to look at AI due to the high volume of calls we handle on a daily basis.
This was done by a different dept and I was just asked to support it but I thought I would also create the same thing on 3CX and remove the need for us to pay another company.


So long story short I needed to create an AI agent which answers the call, asks the caller various questions and then sends the transcript to an email address. This is what the current offering does.
I have been able to create an AI agent that does most of this but the emailing out seems to be an issue.

Is the ability to email out by the AI agent currently supported? Or is there a way to have 3CX transcribe the call automatically and email it to someone?
I am testing this on my test server which is an 8SC ENT running v20 update 8 beta.

 

[tronic]

The call recording can be transcriped but you need to go to the 3CX to download or view it.

 

[TerryKC]

I've requested something similar here - https://www.3cx.com/community/threads/ai-reception-to-send-message-on-call-transfer.137116/

Hoping it will be available soon.

 

[VoIPTools]

I encourage you to take a look at our 3CX Recording Manager tool. We can send an email after each call that contains a scorecard of how well the agent handled the call based on criteria you specify. We can, for example, provide a list of action items, the major points discussed, a summary of the call, any appointments confirmed, and much more.

We also have our own AI Voice Agent that we can customize to do just about anything you can imagine.