3CX making calls from Mexico

[micro12]

Hi Guys

I have spun an 3CX instance PBX for Mexico on Amazon Aws. I can call out from It, but I cannot call in.
I have setup XX XXX XXX XXXX +52 644 XXX XXXX in my 3CX account details. 52 being Mexico 644 Tojuna and the local phone number.
Anyone can help me! Thank you

 

[Alejandro_3CX]

Hi @micro12 could you please answer the questions below:

• What is the firewall checker result in the PBX?
• What VoIP provider are you using?
• What is the sip trunk checker result for the incoming calls?

I will standby for your comments!

 

[leejor]

In addition... what do you reach when you call the number? The result may offer a clue about what is happening with the call. Your provider should also be able to help with that. If you have access to the 3CX Activity Log, it would show if the call is actually reaching the PBX.