3CX AI Server - Supported Languages

[JamesHD]

Is it possible or will it be possible to add additional languages to the AI Server, if a specific language is required but not currently supported.

 

[Kevin Attard Compagno]

Is it possible or will it be possible to add additional languages to the AI Server, if a specific language is required but not currently supported.

Language support is directly constrained by the AI model being used for transcription. It's not a simple case of "adding" a language.

The short answer is unfortunately "no".

 

[JamesHD]

Language support is directly constrained by the AI model being used for transcription. It's not a simple case of "adding" a language.

The short answer is unfortunately "no".

Hi Kevin,

I really appreciate the quick response. Will we have greater flexibility in the future to choose the AI Model being used by the server?

Thanks
James

 

[Kevin Attard Compagno]

Hi James

Its unlikely - and this is mostly for technical reasons; different transcription models can sometimes require a different coding framework. Also, different transcription model would imply different accuracy rates, different transcription speeds, different concurrency balancing. Obviously also different workload capacity.

 

[JamesHD]

Hi Kevin,

Thanks again for the feedback. This makes sense and leads on to a further question.

What would be useful to us a Partner is the ability to be able to build our own AI Server Solution that connected to the 3CX System. Essentialy what we would need from 3CX would be the supported connection to 3CX system, but then allow us to incorporate that into our own AI Platform.

Many thanks
James

 

[Kevin Attard Compagno]

That is certainly NOT on the roadmap.

 

[Hexanet]

Will you be adding the 13 new OpenAI languages in the next release, particularly Aube and Rivage?