Solved 3CX Always Out Of Office

[S. Allen]

3CX is requested to be set up so that during office hours it goes to a digital receptionist (from 9am to 5:30pm) and out of office hours it goes straight to voicemail.
I have tried to set this up using both the global office hours settings and the SIP trunk office hours setting but no matter what I put as the office hours it always gets directed to the out of office voicemail. For example, I set the office hours to be from 9am to 5:30pm. Even if it is currently 11am, anyone who calls would be directed straight to voicemail and not to the digital reception as it is set up.
I have set the time zone correctly and supposedly the office hours are set up correctly according to the 3CX Intermediate documentation so I'm not sure if there is something else that needs to be set up as well?

 

[Saqqara]

Check the system is using ‘Setting 3CX to Default Office Hours Operation’ under Force 3CX IN or OUT of Office – Emergency Code - https://www.3cx.com/docs/pbx-dial-codes/

Check your destination for office hours and out of office hours

 

[S. Allen]

Thank you! That turned out to be the issue. After setting it to the default office hours, it works as it should!