3CX and HaloPSA Call Hangup Features?

[MaxAbleTP]

We currently have the integration working were an incoming client call opens a new window and we see the client name call timer etc. But when we hangup the call on Halo its doesnt hang up the call on 3CX. Now is this because we need to implement a custom control using the Call Management API? If anyone has done this already could you point me in the right direction thank you.

 

[AnonymousMD]

Hi Max!

I'm wondering if you were you able to get the call control working properly from Halo? For example, when you hang up a call inside Halo, does it now also hang up the call on 3CX? I'm trying to figure out if there's a clean way to sync those call actions both ways.

Also were you able to push transcripts from 3CX going to halo?

Thank you!