3CX and Siemens Gigaset S685IP

[ONIT]

Hi Guy's,

I have just created a test setup.

The setup is made up of.
-One sip account at Unotel with a public phonenumber(Danish phone company)
-A 3CX on a 2003 behind nat. (5060 forwarded)
-One 3CX softwarephone
-One Siemens Gigaset S685IP

I can make calls internally both ways. I can call outside numbers from software phone and from the Siemens.
I can divert incoming directly from the outside to both phones.

And now to the problem:
If I setup a digital receptionist divert the call to my Siemens there is no sound both ways. But I can send DTMF sounds from the phone that are hear in the other end. If I put the user on hold by pressing the ext.call(landline button) and then returning to the call again the sound works fine.(The Musik when on hold is from the 3CX)
It works fine if I chose my 3CX software phone from the digital receptionist.

Well I don’t have a clue so any ideas will be appreciated.


From log:

20:42:05.990  [CM503008]: Call(34): Call is terminated

20:42:05.990  [CM503008]: Call(34): Call is terminated

20:42:00.243  [CM503007]: Call(34): Device joined: sip:[email protected]:5060

20:41:59.260  [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [S685IP  021400000000] Transport: [sip:192.168.168.201:5060]

20:41:59.260  [CM503002]: Call(34): Alerting sip:[email protected]:5060

20:41:58.088  [CM503004]: Call(34): Calling: Ext:Ext.101@[Dev:sip:[email protected]:5060]

20:41:58.088  [CM503010]: Making route(s) to <sip:[email protected]:5060>

 

[N_G]

I suggest using both a supported voip phone and a supported voip provider. Both of these mentioned are unsupported...

 

[Powermage]

We are using a S765IP phone,
i had some troubles configuring it but with the folowing settings it worked:

on the 3cx:
go to the extension and disable the option "Supports Re-Invite"

on the phone:
add an account with the following options:

Personal Provider Data:
Set authentication name and username to the extension number
Auth password to the password

General provider data:
set the Domain / Proxy Server Address / Registar server to the 3cx ip address.

the phone works on a 3cx v7

 

[ONIT]

Thanks a lot I will try this tomorrow. I could not really use the other answer. BTW there are 2 guides on the 3CX page of how to setup Siemens DECT phones. All new Siemens SIP phones are very similar so it should word fine with 3CX.

 

[ONIT]

I suggest using both a supported voip phone and a supported voip provider. Both of these mentioned are unsupported...

I suggest 3CX to support more phones. 8) DECT phones are very nice to have.

 

[Powermage]

And, does it work?