Recording Transcription

[shaneOPTO]

Hi All.

We have the AI tier subscription and have followed the phone recording transcription configuration guide and everything is setup as instructed to use the "3CX transcription service (Cloud)" option. Departments and users have recording/transcription enabled. When we select all recordings and press transcribe, nothing happens and no transcription appears, even after waiting multiple days. When we click the row action, the transcribe button is visible and can be clicked but nothing happens, the "transcription" button is greyed out. Inspecting the network traffic on the request each item is showing "IsTranscribed": true,'.

Has anyone else had this issue and may know what I'm missing?

Kind Regards
Shane

 

[Evolute IT]

The recording transcription is not included with the 3CX Cloud Service. Only voicemail, and that's going away soon too. I recommend setting up OpenAI or Grok to get the full functionality. You can also setup your own Mac or NVIDIA GPU to run the service locally and get the full feature set.

There used to be an Enterprise+ edition which offered this, but it has since been discontinued.

 

[shaneOPTO]

Thanks for the reply mate. I do wonder what the purpose of the AI edition is if we need to do the AI side ourselves. They're marketing and help guides all suggest call transcription is included in the AI tier. I'm surprised they haven't been hit with deceptive marketing complaints.

 

[Evolute IT]

Thanks for the reply mate. I do wonder what the purpose of the AI edition is if we need to do the AI side ourselves. They're marketing and help guides all suggest call transcription is included in the AI tier. I'm surprised they haven't been hit with deceptive marketing complaints.

The "AI Edition" unlocks the AI features such as voicemail and recording transcription, summaries, sentiment analysis, AI voice agents, and more. You simply need to provide your own API provider.

 

[Alphabetic]

https://www.3cx.com/ordering/pricing/features/

will tell you what AI edition gives you.

 

[MITFDan]

I'm in the same situation as the original question. I found the comments here very valuable. At one time, the 3cx transcription worked fine. I suspect changes in the versions and what's actually offered now has changed. We're on the AI 16SC license. When I switched transcription services to OpenAI, it all started working again.

Can anybody comment on what the feature "3CX Onboard Transcription Server" means? It's included in the AI edition. I always had the impression that would cover transcription services. I can't tell how that relates to the reference to "AI Transcription Features" & "Call Recordings via Google or OpenAI".

This is referring to the feature chart posted earlier: https://www.3cx.com/ordering/pricing/features/