3CX android app not calling after being provisioned

[Mattwel]

Hi,

I have been helping out a client with a 3CX android app issue on their work phone. They seem to be able to connect the phone using a QR code however it doesn't let them call out and the phone doesn't ring. The phone is a Samsung Galaxy A5 running on Android 8. They have tried using there personal Iphone and it works perfectly fine, is this phone not supported? is it an update that I can roll back? Any help would be appreciated.

Many thanks,

Matt

 

[KyriakosP]

Hi @Mattwel,

To be able to check please provide more info regarding the version of the app, the device OS, host OS and PBX version.

 

[Mattwel]

The version of the app is:16.4.4.132
The Device OS is: Android 8.0
The host OS is: Windows 10 pro
The PBX version is: 16.0.655

 

[AWS2P]

is the phone registred green "ready to call" ?
Dial *777 speak, do you hear you back ?
is push account, default one from 3CX or your own ?

 

[KyriakosP]

Hi @ Mattwel,

If the issue still persists try joining the 3CX Beta Program to test the beta app with your setup.