3CX Android phone connects-disconnects... over tunnel

[MatsW]

I have 3CX Phone for Android installed on a Samsung Galaxy 4 Mini, and it works fine when I'm connected to my LAN via WiFi. But when I connect via a 3CX Tunnel then I see a first see a message "Registering", "Tunnel Connection" and finaly "Hung up" (massages traslated from Swedish). Then a message at the top of the screen says "Disconnected", then "Connecting...", then "Disconnected", "Connecting..." and so forth. I can make and receive calls, but it seems like something doesn't work as it should.

I also have a Win7 machine with 3CX Phone which I also can connect via 3CX Tunnel and it connects without any problem.

Any suggestion what the cause to this can be?

 

[leejor]

If you are using version 12, then that is the presence information, not the registration status. It had me a bit baffled at first too. You have to forward port 5000 on your router. The presence info does not make use of the tunnel, as I understand it.

 

[MatsW]

Ok. I'll try that. But the odd thing is that it presence information works fine on 3CX Phone for Windows without forwarding port 5000.

 

[MatsW]

Now it works. Thanks