3CX App for Windows - wrong audio output, when picking up call while PC is locked

[Peti]

When I get a call, while my pc is locked, I unlock it and answer. The audio setting for the call jumps to the pc speakers instead of the headset. The issue can be reproduced, seen the issue since build 990 (tried with build 1096 now). It doesn´t happen all the time, but about 75-80%.

Don´t know, if I can find any logs to upload about this issue.

 

[ThomB_3CX]

Hi @Peti thanks for your feedback.

Please send me a private message directly with the logs.

How to enable Logs:
Open the Softphone
Click on the more button ( ... )
Click on About and click 12 times on the version number (this will take you to the settings page)
Click on Troubleshooting and enable the Verbose logs switch

Reproduce the issue and send us the logs.
You can find the logs here:
C:\Users\{YOUR_USERNAME}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone

 

[Peti]

Hi @Peti thanks for your feedback.

Please send me a private message directly with the logs.

How to enable Logs:
Open the Softphone
Click on the more button ( ... )
Click on About and click 12 times on the version number (this will take you to the settings page)
Click on Troubleshooting and enable the Verbose logs switch

Reproduce the issue and send us the logs.
You can find the logs here:
C:\Users\{YOUR_USERNAME}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone

dm´d you, can´t figure out how to attach the log

 

[ThomB_3CX]

Replied to your dm